Shipping Policy
Standard 2-6 Day - £7.50
Next Day Delivery - £15.00
*Orders received before 15:00 for next day delivery.
*Standard 2-6 Days This is usually Royal Mail, and tracked once item is delivered.
*Shipping times are subject to stock availability and exclude clearance/customs delays.
*Next Day service is normal business days - Mon-Friday. We do not offer Saturday or Sunday delivery.
Pipe Lengths <1m
Pipe lengths below 1m will incur additional delivery charge of £5.00.
Pipe Lengths >1m
Pipe lengths over 1m will incur additional delivery charge of £10.00.
These lengths will be delivered with DX on a next day service.
HANDLING
All orders will typically be dispatched within 1 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Pool Pipes is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Pool Pipes will assist as much as possible to trace a missing parcel. Pool Pipes is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
TRACKING YOUR ORDER
To track your order, go to menu and click 'Track Your Order'.
SHIPPING ENQUIRIES
Please direct any shipping related inquiries to sales@poolpipes.com
30 DAY MONEY-BACK GUARANTEE
Pool Pipes is proud to offer a 30 day money back guarantee if you are dissatisfied with your order, for more details on our guarantee please go to the menu and click '30 day money back guarantee'.
REFUNDS & RETURNS
Pool Pipes will offer a full refund on orders if it is in returned in the original, un-used condition, including packaging. This refund will be minus the shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return. If you wish to return your order, please email us at sales@poolpipes.com
For more business information. Please contact with phone, email or form. We will reply soon.
Phone: 01622 470047
Email: sales@poolpipes.com
Address: Moat Farm, Green Lane, Maidstone, Kent, ME17 3ES, England, UK